Return Process
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      2. Return Process

      Where do I mail my TETRA device for return?

      To return your device for refund, please contact customer service for a Return Authorization (RA) number and instructions. You must have an RA number for your return.

      • Refunds will be issued upon receipt of your returned device.
      • Returns must be postmarked or shipped within 30 days of original purchase.
      • Devices must be returned in good working condition, with no signs of abuse or misuse.
      • TETRA is not responsible for items lost in transit.
      • TETRA cannot accept COD returns. COD packages will be refused.
      • TETRA IS NOT RESPONSIBLE FOR ANY PRODUCT SENT TO US WITHOUT A RETURN AUTHORIZATION